For customer service inquires or issues, please use the contact form or email me at greatlakeslacquer at gmail dot com. Please allow 24-48 hours during the week for a response. Please do not include weekends, holidays or vacation in this time frame. I am taking vacation Thursday and Friday (the 13th and 14th).
Combining Shipping: At this time, I will no longer be combining orders and refunding shipping unless it is during a small batch/sample sale. Also, I will not hold orders unless you are international.
Payment: At this time, I accept Paypal and major credit cards through Stripe.
Tax: There will be a 6% Sales Tax charged to Michigan residents.
Cancellation: I honor cancellation requests as long as a shipping label has not been printed. Please send your request via email.
Refunds: Due to the nature of the product, I do not offer refunds. In case of breakage during shipment, please contact me with a photo of the damage asap and I will refund (or replace depending on availability) the cost of the polish and shipping.
Misc. Issues: If there is a problem with your polish, please contact me as I will do my best to ensure that all my customers are happy. While I do throughly test my ingredients, it's impossible for me to recreate every possible situation, including storage and usage. I encourage storing polish in a cool, dry, dark place such as a helmer or alex.
Variances: While I keep concise records of all recipes and adhere to them precisely, batch variances can occur. It is the nature of handmade polish.
Custom work: When I am able, I will put up a custom listing in the shop for purchase. These will be for custom creations. I will do this as time allows. Pricing will vary based on ingredients and the time put into the creation of your request but does start at $15. Payment is required up front. I reserve the right to use some form or variation of my work in future collections. If you would like to ensure your creation stays a one of a kind, we can discuss that.